Showing posts with label storytelling. Show all posts
Showing posts with label storytelling. Show all posts

Thursday, August 1, 2013

Short-Attention Span Theatrics



"Curious George? Really? What are you,
like, four years old or something?"
If the emails are any indication, I may have offended some of the more sensitive among you with the last post. Here's a more family-friendly post from DoyleMcDonald.com that should help unruffle your feathers.

When I was 12, my father took the four of us kids to a book store near the University of Michigan, presumably so he could check that box on his “Things I must do with the kids so I can tell people I did it” list.

Michael, 13, who would someday become a doctor, chose Grey’s Anatomy. Mary Beth, almost 11—who devoured books like the “Planet Killer” on Star Trek devoured planets (season 2, episode 6)—found and hugged a copy of Gone with the Wind. Marnie, picked Stuart Little. She had no intention of reading it, but even at eight she knew that by spiffing up Dad’s I-bought-all-my-kids-books story she would take the lead in the perpetual race for his affection.

But I didn’t want a book.

“You're getting a book.”

“I don’t want a book. Honest.”

“John, we’re not leaving this store until ... you … select … a  book.”

Today, a kid who disliked reading as much as I did would be screened for dyslexia and ADD. But back then the diagnosis was simply “he’s not a reader.” I could read people, though, and I knew this book drive was less about my story-reading and more about Dad’s story-telling. He couldn’t check that box if I didn’t buy a book.

Out of frustration (and a little spite), I chose The Big Book of Jokes and Riddles “recommended for kids from six to 99!” Hell, I fit the bill. And the book was made for me—it had lots of pictures, acres of white space, and short entries. The longest joke didn’t top 400 characters.

“That's really the book you want?”

“Yep.”

Three seconds of his withering death stare and then … checkmate. I win.

I didn’t realize it at the time, but I was a pioneer in the short-attention-span movement that would sweep the globe by the time my own kids were old enough to play me as well as I played my dad.

That movement declared victory this week when Yahoo! paid a teenager $30 million for an app called Summly which shrinks news articles down to 400-character summaries, turning everyone’s phone into The Big E-Book of News and Commentary.

In his press statement announcing the deal (which, I feel compelled to point out, ran far longer than 400 characters), 17-year-old inventor Nick D'Aloisio said,  “Our vision is to simplify how we get information.”

Simplify? Really? Have you ever thumbed through yards of Dewey Decimal drawers in search of the alpha-numeric code that would lead you to a distant bookshelf where the book you were looking for used to be hidden before it was checked out by someone else? Ever spent an evening squinting at news articles on microfiche desperate to finish your homework before the library closed? Ever try to write a term paper using the Encyclopedia Britannica as your Internet?

I didn’t think so.

The only way it could get easier to get information today is if it were injected straight into our brain ports Matrix style.

As a storyteller, flack, or "seasoned PR expert," it's important for you to understand how your audience consumes information. And these days, it's in tiny, flashy, bites. Folks aren't ordering Chateaubriand with Sauce Bernaise anymore. They want Pop Rocks and a large Coke--to go.

So give it to them. Spend some time crafting a compelling lede to hook them. Then edit your copy until it squeaks to keep them on the line. Then edit it again. And once you've made your point, stop writing.


Sunday, July 28, 2013

Monsters Ink: How your audience's inner monster can give your story legs

"And it's made with ... try to keep up with
me people. There's plenty more to see."
Do you fist pump when your toilet flushes properly? Yeah, me neither. Unless you’re a drug dealer, a expect it to work.
functioning toilet probably doesn’t change your life. You just

And therein lies the problem for municipal sewer authority PIOs.

Nobody cares that the sewage system infrastructure is doing its job. It's when it isn't that the conversation starts. And if the effluence hits the affluent, watch out! It’s emergency city council hearings and “the full story at 11” on channel 9.

I learned this recntly in Napa where I was speaking to the California Association of Public Information Officials. During Q and A, the PIO for a municipal sewer authority asked, “What is the best way to inform our customers that our system has the lowest rate of incidents in the region and that we have never gone over budget?”

“There is no good way. Nobody cares. Much like a dependable toilet, you’re doing what people expect you to do.”

“But my boss wants me to get the word out and I’m having a very difficult time.”

“I’ll bet. Let me ask you a question. Have you ever seen the video of the North Carolina sewer monster? Because people care about the North Carolina sewer monster.”

The NCSM is a blob of wormy tentacles that actually moves when it senses danger. The video—which showed several of these critter living in the sewers of Raleigh, NC—got over 5 million hits on YouTube and was featured on ABC World News Tonight.

"Aligning your organization's story with a popular story or video is a great way to grab people's attention."

Awkward silence, then ...


“Buy my boss does't want us to show our customers videos of sewer monsters. He wants us to tell them about our incident-free system and sound budget management.”

“Let’s break it down,” I said, drawing two circles on the white board. “The big circle on the left represents everything you could possibly say about the sewer authority. The small circle on the right represents everything your customers want to hear about the sewer authority. You see that tiny spot where the two circles touch? That’s sewer monsters. And the only way you’re going to get information from your circle into their circle is through that tiny sewer-monster connection.”

More awkward silence. It was apparent that not everyone was ready to color outside the lines to get their story out. But I also saw a few people nodding, smiling, and taking notes. And while the day did not end with a "slow clap" send off, I knew there were some PIOs who were already thinking of ways to tell a better story.

On the way back to the airport, I wondered whether the sewer monster example was a good idea after all. But even though it was an off-the-cuff response, I still haven't come up with anything better. So I'm asking you, how would you have answered the question?